These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order using www.fikamix.com and all of its related pages, (the “Website”). The agreement is a contract concluded between you and Konditori Edsviken AB, Swedish reg. no. 559105-0918. Detailed contact information and other information about Konditori Edsviken is shown on the Website. The General Conditions are applicable for Customers that are consumers.
The Customer must be a minimum of 18 years old to place an order via the Website. Konditori Edsviken does not, in accordance with the Swedish law, accept any credit purchases from persons below the age of 18 years. Konditori Edsviken reserves the right to deny or makes changes to a Customer’s order (e.g. if the Customer has provided inaccurate personal data and/or has any record or indication for non-payment of debt).
Konditori Edsviken shall not be liable in case products are sold out, nor in the case of image or typographical errors on the Website, e.g. errors in the product description or other technical specifications, inaccurate prices and price adjustments (for example changed prices from suppliers, or changes in currencies) or incorrect information as to whether a product is in stock. Konditori Edsviken is entitled to rectify such errors and, at any time, to change or update all relating information. In case an inaccurate price has been stated for a product ordered by the Customer, Konditori Edsviken will naturally notify the Customer immediately and await the Customer’s approval of the changed price prior to Konditori Edsviken's continuation of the order process. All images on our Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the exact appearance, function or origin of the product. Konditori Edsviken is not responsible for any information provided by third parties on the Website.
The Website and all of its content is owned by Konditori Edsviken or its licensors. All information is protected by intellectual property and also marketing legislation. This means that trademarks, product names, company names, designs, images and graphics, layout and information about products, services and all other content may not be copied or used, without the prior written consent of Konditori Edsviken.
A purchase agreement is concluded when Konditori Edsviken has confirmed the Customer’s order. This is done when the Customer has received an order confirmation from Konditori Edsviken via e-mail. Konditori Edsviken encourages the Customer to always save the order confirmation in case of any future contacts with Konditori Edsviken’s customer service regarding the order. The Customer has the right to cancel its order up until the time when it has been confirmed by Konditori Edsviken. If the order is cancelled, Konditori Edsviken will refund all payments the Customer or its pay- or credit card company has made as payment for the order.
The prices stated on the Website always apply to orders placed on the Website. All prices are presented in SEK and do not include payment- and shipping fees. These are given separately. 12% or 25% VAT is included in the product price for EU countries. VAT is not included in non-EU countries.
The Customer can pay for its purchase in any manner specified on the Website. Konditori Edsviken is entitled to charge the Customer in connection with the order. Konditori Edsviken also reserves the right not to offer all payment methods, at all times, and alternatively to change the payment method if the payment method the Customer has selected does not work. This is applicable for whatever reason, at the time of fulfilment of the order. Limitations of available payment methods are set forth on the Website.
Konditori Edsviken may at any time provide special offers on the Website which may have more favourable conditions compared to those set forth in these General Conditions, for example with regards to payment or extended right of withdrawal. Any such conditions will apply for the duration of the special offer and for exactly the products set forth by Konditori Edsviken in connection therewith. Konditori Edsviken reserves the right to, at any time, withdraw any such special offers. Upon termination or withdrawal of any such special offer, these General Conditions shall always apply without any amendments. Offers on specific products on the Website are only valid for a limited period of time, and until products are sold out.
Products that are in stock are normally delivered within the number of working days indicated on the Website. Unless otherwise agreed (for example in connection with reservation of products not in stock), the delivery will be made no later than 30 working days after Konditori Edsviken confirms the order in writing through the order confirmation e-mail. Any further information about Konditori Edsviken’s delivery of any products and the conditions for delivery are set forth here.
The expected delivery time is described in the order confirmation and also on the Website. Unless otherwise exclusively agreed, and if a delivery is delayed for a longer period than 30 working days and it is not due to you as Customer, you have the right to cancel the purchase.
If any package needs to be picked up at a specific delivery point, the Customer shall do this within the time limit provided in the notification. Packages normally have to be retrieved personally with valid identification and the order number. The Customer will receive a notification of delivery stating when and where the package can be picked-up or received. The notification may be sent by email, ordinary mail and if the Customer has provided a mobile number, also by phone or text. If the package is not retrieved, Konditori Edsviken is entitled to charge the Customer a fee of SEK 300 (SEK 600 for deliveries outside Sweden).
When purchasing products on the Website the Customer has a 14-day withdrawal period. This is in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying Konditori Edsviken accordingly, within the 14 days from when the Customer, or its representative, received the product ordered (withdrawal period).
By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any food products.
When ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information about this. If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilize its right of withdrawal. The right of withdrawal ceases at the time when the Customer breaks the seal.
If the Customer wishes to make a withdrawal of purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to Konditori Edsviken. This message shall be in the manner set forth here. The Customer needs to provide its address, name and other relevant information. This may be for example order reference, the name of the product and invoice number in the message. The Customer may also as an alternative to the above described message, use the standard form for the right of withdrawal provided by the National Board for Consumer Policies or any other equivalent authority in their respective country.
If the Customer uses its right of withdrawal, the Customer has to pay for the return shipping costs and is also responsible for the condition of the product, after the Customer has received the product as well as during the return shipping. The product needs to be returned within 14 days from the date when Konditori Edsviken was notified of withdrawal. The product has to be sent well packaged, in good condition and in its original box and/or packaging. All returns need to be sent to Konditori Edsviken in accordance with the methods and directions set forth on the Website. Depending on the destination, it may happen that customers can be subject to additional charges in order to receive their package. Such charges include VAT/local taxes, Customs & Duty charges, etc. The aforementioned fees are the sole responsibility of the customer/buyer, even in case of forced return, i.e. prior to the parcel being delivered to the customer. In case you require more information on this, please contact our customer support team.
When the Customer makes use of its right to withdraw its purchase, Konditori Edsviken will refund the amount the Customer has paid for the product, excluding shipping costs. Konditori Edsviken is entitled to deduct an amount from the sum to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product. If and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary when determining its function or characteristics.
Konditori Edsviken will pay back the amount to The Customer without undue delay, however, no later than within 14 days from the date Konditori Edsviken received the Customer notification of withdrawal. Konditori Edsviken may however delay repayment until Konditori Edsviken has received the product. Repayment will be made to the Customer by the same payment method used when purchasing the product.
Some of Konditori Edsviken’s products may be subject to warranties. Information about any warranty period and its special conditions for warranties for each product respectively, is shown on the Website or in these General Conditions. Warranties for products will only cover original manufacturing defects and therefore not any fault arising upon or after any individual changes of the product’s function and appearance.
The right to file a complaint applies to products that are defective according to applicable consumer protection legislation. In case the Customer wishes to assert their right to file a complaint for any product ordered, they shall contact Konditori Edsviken, as soon as possible after the defect was discovered, using the contact information set forth on the Website.
Konditori Edsviken will carry the cost for the return freight for any approved complaints.
Once a product is returned, for which a complaint has been filed, and the complaint approved, Konditori Edsviken will refund the Customer in accordance with applicable consumer protection legislation. Konditori Edsviken always strives to do so within 30 days from receipt of the complaint by The Customer, but it may be delayed depending on the nature of the product. Konditori Edsviken reserves the right to refuse any complaint, if the product in compliance with applicable consumer protection legislation, proves not to be defective. In the case of complaints Konditori Edsviken complies with the guidelines provided by the National Board for Consumer Complaints or corresponding authorities in other countries.
Konditori Edsviken is not liable for any delays caused by circumstances beyond Konditori Edsviken’s control, e.g. general labour dispute, changed governmental orders, acts of war, fire, lightning, terrorist attacks, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, Konditori Edsviken shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and Konditori Edsviken are entitled to terminate the purchase with immediate effect.
Konditori Edsviken reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes become valid once the Customer has accepted the General Conditions, this in connection with a new purchase or while browsing the Website, alternatively 30 days after Konditori Edsviken has informed the Customer of the changes. Konditori Edsviken recommends however that the Customer regularly stays up to date on the Website in order to become aware of any changes to the General Conditions.
In case any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
Any disputes shall primarily be settled by agreement after discussions with Konditori Edsviken's customer services. In the event of any dispute, Konditori Edsviken complies with the decisions of the Swedish National Board for Consumer Complaints or the corresponding authority in other countries.
These conditions were established by Konditori Edsviken 2019-03-06.